"Among the benefits are the ability of patients to do the following online: request refills; make appointments; view lab results; receive reminders about needed preventive and chronic care; ask their doctor a question; fill out a medical history or a family and social history; view statements; and pay bills.
A patient portal is more than a self-service option for patients. It is a secure and permanent platform for patient-to-provider communication. This increases the transparency of the healthcare relationship as well as limits the potential for communication breakdown. For this reason alone, the patient portal is a must have for every practice.
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